Legal · Privacy
Privacy Policy
Last updated: January 2025
At GreenRoots, your privacy is as important to us as the purity of our herbs. Here is exactly how we handle your data.
1. Information We Collect
- ✦When you create an account or place an order, we collect your name, email address, delivery address, and phone number.
- ✦We automatically collect certain technical information such as your IP address, browser type, and pages visited to help us improve our service.
- ✦Payment information is processed entirely by our secure payment partners. GreenRoots never stores full card numbers or CVV codes on our servers.
2. How We Use Your Information
- ✦To process and fulfil your orders, send shipping confirmations, and provide customer support.
- ✦To personalise your browsing experience and recommend products based on your interests.
- ✦To send occasional emails about new herbs, seasonal offers, and updates — you may unsubscribe at any time.
- ✦To detect and prevent fraud, abuse, and other harmful activity on our platform.
3. Sharing Your Information
- ✦We never sell, rent, or trade your personal data to third parties for marketing purposes.
- ✦We share your delivery address and contact details with our logistics partners solely to fulfil your order.
- ✦We may disclose information if required by law, court order, or to protect the rights and safety of GreenRoots or others.
4. Cookies & Tracking
- ✦GreenRoots uses cookies to keep you signed in, remember your cart, and understand how our site is used.
- ✦We use analytics tools (such as anonymised page-view data) to improve our website. No personally identifiable data is shared with analytics providers.
- ✦You may disable cookies in your browser settings at any time. Note that some features (such as the cart and login) require cookies to function.
5. Data Retention
- ✦We retain your account data for as long as your account is active or as needed to provide services.
- ✦Order records are retained for seven years to comply with financial regulations.
- ✦You may request deletion of your account and associated personal data by contacting us at hello@greenroots.com.bd.
6. Your Rights
- ✦You have the right to access, correct, or delete your personal data at any time by visiting your profile page or contacting us.
- ✦You may opt out of marketing emails using the unsubscribe link included in every email we send.
- ✦If you believe your data has been mishandled, you have the right to lodge a complaint with the relevant data-protection authority.
7. Security
- ✦We use industry-standard encryption (TLS/HTTPS) to protect data in transit.
- ✦Access to personal data within our team is restricted to personnel who need it to perform their job functions.
- ✦While we take reasonable precautions, no method of internet transmission is 100 % secure. We encourage you to use a strong, unique password for your account.
8. Changes to This Policy
- ✦We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of this page.
- ✦Continued use of GreenRoots after changes are posted constitutes acceptance of the updated policy.
- ✦For significant changes, we will notify you by email or by placing a prominent notice on our website.
Questions about your privacy?
Email us at hello@greenroots.com.bd or visit our contact page. We aim to respond within 2 business days.
See also: Terms of Service